Effective date: October 13, 2026
This policy covers Stigma Shift merchandise only. Refunds for coaching programs, such as the Founding Cohort, are covered by each program's own terms; see the Founding Cohort Terms & Refund Policy.
Stigma Shift merchandise is printed to order and shipped by our fulfillment partner, Printful. Because each item is made for you, we handle returns a little differently from a typical store.
Damaged, defective, misprinted, or incorrect items
If your item arrives damaged, defective, misprinted, or isn’t what you ordered, email info@stigmashift.org within 21 days of delivery with your order number and a clear photo of the problem. We will send a free replacement or issue a refund, including the original shipping charge. You don’t need to send the item back.
Lost packages
If your order hasn’t arrived, email info@stigmashift.org within 21 days after the estimated delivery date shown in your shipping confirmation. If the carrier confirms the package was lost in transit, we will send a free replacement or issue a refund.
If tracking shows the package was delivered but you did not receive it, please check with neighbors and your local post office, then contact us with your order number. We review these claims case by case, using the tracking details, carrier information, and the options available through our fulfillment partner. A replacement or refund is not guaranteed in these cases, but this does not limit any rights you have under applicable consumer protection laws.
Size, color, and change-of-mind returns
Because every item is made to order, we do not accept returns or exchanges for the wrong size or color, or if you change your mind. Please check the sizing details on each product page before ordering.
Incorrect or undeliverable addresses
Please double-check your shipping address at checkout. If a package is returned because the address you provided was incomplete or incorrect, we can reship it to a corrected address, and you may be responsible for the reshipping cost, subject to applicable law.
Order cancellations
To cancel a merchandise order, email info@stigmashift.org as soon as possible. We can cancel orders that have not yet gone into production, and we will issue a full refund. Once production has started, an order may no longer be cancelled.
How refunds are issued
Approved refunds are returned to your original payment method.
Your rights
Nothing in this policy limits any rights you have under applicable consumer protection laws.
Shipping
We currently ship to addresses in the United States only.
Questions
Email info@stigmashift.org with your order number, or write to Stigma Shift LLC, 3355 S Stevens Rd, Camp Verde, AZ 86322.